RETURN & REFUND POLICY

Last updated June 01, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached

RETURN PROCESS

To return an item, please email customer service at info@saltylamps.co.uk to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Salty Lamps Ltd.

Attn: Returns

RMA #

210 Church Road

GBN, Unit A-177

London, E10 7JQ

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

 

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

 

Please Note

● Products being returned should be in original packaging. Salt Bags and Pouches once opened cannot be returned.

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

+44-2070180729

info@saltylamps.co.uk